Arborists FAQs for Tweed Heads, NSW
By topic
Questions people ask before they ring
What we cover
Which areas do you cover?
Tweed Heads, the Tweed Coast, Murwillumbah and the Tweed Valley, and the southern Gold Coast as far as Palm Beach and Tallebudgera. Each place has its own page on the service areas page. If yours is not listed, ask, because the list is where we work most often rather than a boundary.
Do you work in Queensland as well as New South Wales?
Yes. The work crosses the border at Tweed Heads and Coolangatta and carries on through Gold Coast suburbs such as Currumbin, Elanora and Bilinga. Which council a tree falls under changes with the side of the border, and that can change what you need to check before a tree comes down.
Which tree jobs do you do?
Trimming, pruning, tree and limb removal, stump grinding, root removal, chipping and mulching, palm tree removal, land clearing and fire breaks, arborist services, commercial tree work, crane-assisted removal and emergency tree work. Each job has its own page on the services page.
Do you do emergency tree work?
Yes. Emergency tree service is one of the jobs on the services page. We are open 24 hours a day, Monday to Saturday, and closed on Sundays. Ring 0458 795 659, say what has come down and what it is lying on, and keep everyone well back until we have spoken.
Tree work explained
What is the difference between pruning and lopping?
Pruning takes a branch off at the branch collar, the swelling where it joins the trunk, so the tree can seal the wound. Lopping cuts through a branch anywhere along its length and tends to leave a stub that decays. Pruning is the method for a tree that is staying.
What happens to the branches and the mulch?
Branches and leaves are put through a commercial chipper on site. You can keep the mulch for your garden beds or have it taken away, whichever suits the block.
How far down is a stump ground?
Below ground level, so the spot can go back to lawn, paving or a new planting. Roots are taken out as well when they need to be, and the chips and debris are dealt with as part of the job.
How often do palm trees need cleaning?
Once or twice a year is usual. The job is taking off the dead brown fronds, seed pods and berries that would otherwise land on paths, cars and people.
Before you book
Do I need council permission to remove a tree?
Often you do, and it varies. Tree preservation rules depend on the council, the zoning, the size of the tree and whether it is a native or protected species. Check with your council before a large or protected tree comes down.
What is crane-assisted tree removal?
A crane takes the weight of each section while a climber makes the cuts, then lifts it clear. It is used for trees that are large, dangerous or too hard to reach any other way, such as ones standing over a house or close to power lines.
What should I tell you when I call?
Where the tree is, roughly how tall it is, what it stands near, such as a roof, fence, pool or wire, and whether it is leaning or has split. A photo taken from a safe distance helps. Say whether a truck can reach the back yard too.
What should I do if a tree or limb is touching a power line?
Stay well back, keep people and pets away, and do not touch the tree or anything it is touching. Treat the line as live and ring 000 if anyone is at risk. Once everyone is clear, ring the number at the top of this page and tell us what is touching what.
Still unsure
Ask Us Your Tweed Heads Tree Question
Describe the tree and what it is close to. You will get a straight answer about what the job is and what happens next.
0458 795 65924 hours a day, Monday to Saturday
Not urgent? Send us the job instead